Returns Policy

RETURNS POLICY

MDS are committed to ensuring that you are completely happy with your purchase; however if you are not satisfied or have a problem, please follow the following returns procedures. You have the right to cancel under the Distance Selling Regulations (full details below).

We do not supply goods on a trial basis and after this “cooling off” period goods can only be returned if they are faulty. If faulty goods are returned within 30 days we will replace or refund as appropriate, after 30 days we will repair or replace under the terms of our warranty.

Please contact us prior to returning goods to obtain a “Returns Authorisation Number” and ensure this is clearly marked on the parcel when goods are returned; if goods are returned without an RAN number delays in processing may occur.

Please keep all materials and packaging in case goods need to be returned and ensure that any goods are sent back in the same condition that you received them. You are liable for the cost of return carriage except in the case of goods that are supplied incorrectly or faulty in which case we will refund you the reasonable return carriage costs.

If you have any further queries regarding our return policy please contact us.

 

DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations, you have the right to cancel the contract for any reason within 14 working days after the date you receive the goods. The cancellation notice must be given in writing by letter, fax, email or any other durable medium.

MDS Battery Limited
1 Riverwalk Business Park
Jeffreys Road
Enfield
EN3 7QN

Phone - 0800 310 2100 / 01992 707030
Fax – 01992 707031
Email – sales@mdsbattery.co.uk

Once you have cancelled the order you have a duty of care for the goods and it is your responsibility to return them to us; returns costs are at your expense and we recommend the use of an insured trackable service.

We will refund you in full as soon as possible after we receive the returned goods and, in any event, within 30 days of receipt of the notice of cancellation. The refund will be for the full amount paid including the delivery cost.

The only exceptions are goods that are made to your own specification or personalised.