Terms & Conditions

GENERAL

Below you'll find our full ts & cs - the legal bit that we have to make clear - but please remember we are human and if a mistake has happened or something has gone wrong, please give us a call or drop us an email in the first instance.

If you call us during office hours (Monday - Friday, 9.00AM - 5.00PM), your call will be answered promptly and we'll deal with any issues you have immediately; out of hours, send us an email and we'll get back to you once we are open.

Call us free on 0800 310 2100 or email sales@mdsbattery.co.uk

Full contact details here

 

MISTAKES, COMPLAINTS & DISPUTES

Consumer Law

MDS will meet its obligations under the Consumer Protection Laws currently in force.

Faulty Goods

If goods are faulty or different from those ordered MDS will make a full refund - this refund will be made as soon as possible or at the latest within 30 days of agreeing to give the refund - see separate returns policy.

Mistakes in bills, receipts or payments

MDS undertakes to correct any mistakes in bills, receipts or payments as soon as possible and at the latest within 30 days of agreement to do so.

Complaints/Disputes

MDS has an effective system for handling complaints/disputes and we will:

a. Acknowledge complaints within 5 working days
b. Advise you how long it will take to resolve the complaint
c. Keep you fully informed throughout the process